Accessing someone else’s information

As a parent, family member or carer, you may be able to access services for someone else. We call this having proxy access. We can set this up for you if you are both registered with us.

To requests proxy access:

• collect a proxy access form from reception from 10am to 6pm

Linked profiles in your NHS account

Once proxy access is set up, you can access the other person’s profile in your NHS account, using the NHS App or website.

The NHS website has information about using linked profiles to access services for someone else.

Diabetic Care Privacy Policy

• Cator CQC Report 2013
• Cator CQC Report 2016

   

• Cator – Patient Satisfaction Survey – 2019 Powerpoint
• Patient Satisfaction Survey

Business Development Plan 2019

Your Data Matters to the NHS

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. The NHS is committed to keeping patient information safe and always being clear about how it is used.

How your data is used

Information about your individual care such as treatment and diagnoses is collected about you whenever you use health and care services. It is also used to help us and other organisations for research and planning such as research into new treatments, deciding where to put GP clinics and planning for the number of doctors and nurses in your local hospital.  It is only used in this way when there is a clear legal basis to use the information to help improve health and care for you, your family and future generations.

Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.

You have a choice

You do not need to do anything if you are happy about how your information is used. If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service. You can change your mind about your choice at any time.

Will choosing this opt-out affect your care and treatment?

No, choosing to opt out will not affect how information is used to support your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer.

What do you need to do?

If you are happy for your confidential patient information to be used for research and planning, you do not need to do anything.

To find out more about the benefits of data sharing, how data is protected, or to make/change your opt-out choice visit www.nhs.uk/your-nhs-data-matters

Our aim is to provide the highest level of care for all our patients. We will always be willing to hear if there are ways in which you feel we can improve the service we provide. If you are not happy with the care and treatment you have received from the practice, please contact us and let us know.

We hope that most problems can be sorted out quickly and easily. If your problem cannot be resolved in this way, and you wish to make a formal complaint, please contact the Complaints Manager, who will be happy to deal with your concerns.

Complaints in writing may be sent direct to Cator Medical Centre for the attention of the Complaints Manager, or e-mailed to  SELicb.catorfeedback@nhs.net

You may obtain a copy of our complaints procedure from reception or download it here:

• Cator Medical Centre Complaints Leaflet
• Third Party Consent Form

Please download a copy of our Privacy Information Leaflet by clicking on the link below:-

• Privacy Information Leaflet
• Privacy Information – For Children

Cator Medical Centre works hard to provide the public and patients with clear and accurate information relating to how their personal information is used by the organisation, and publishes Privacy Notices on this website to inform you of these uses.

These Privacy Notices help us to ensure that the use of your data is fair, lawful and transparent in line with our organisational responsibilities under Data Protection Law.

The Privacy Notices are designed to be concise, clear and intelligible. However, we would always welcome your questions regarding the use of your data if you feel this does not provide you with enough information, or you would prefer any of the notices to be explained to you.

Please note that all telephone calls to and from the Surgery are recorded. 

• Privacy Notice – Anima
• Privacy Notice – CQC
• Privacy Notice – Direct Care – Emergencies
• Privacy Notice – Direct Care
• Privacy Notice – National Screening Programs
• Privacy Notice – NHS Digital
• Privacy Notice – Patient Communication
• Privacy Notice – Payments
• Privacy Notice – Public Health
• Privacy Notice – Research
• Privacy Notice – Risk Stratification
• Privacy Notice – Safeguarding