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Complaints Policy

Our aim is to provide the highest level of care for all our patients. We will always be willing to hear if there are ways in which you feel we can improve the service we provide. If you are not happy with the care and the treatment you have received from the practice, please contact us and let us know. 

We hope that most problems can be sorted our quickly and easily. If your problem cannot be resolved in this way and you wish to make a formal complaint please contact the Complaints Manager who would be happy to deal with your concerns. 

Complaints in writing may be sent direct to Cator Medical Centre for the attention of the Complaints Manager or e-mailed to  

You may obtain a copy of our practice complaints procedure from reception or download it from the link below:

 Patient Complaints Procedure

Complaining on Behalf of Someone Else


If you have a complaint which cannot be resolved locally you may contact NHS England by telephoning 0300 311 22 33 or e-mailing 

If you remain dissatisifed with the outcome to your complaint you have the right to refer the matter to the Health Service Ombudsman. They can be contacted by telephoning 0345 015 4033 or e-mailing 

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